Terms & Conditions


     Welcome to the ShishaPuff by RamRoum fashion Ltd (“Website”). By entering our Website, you agree to these terms and conditions (the “Terms”). Please review these carefully prior to making any purchases. By using this site you agree to comply with these Terms.

    ShishaPuff.com an online service of Ramroum fashion Ltd  for the purpose of the sale of accessories, hookah, flavors and other items (“Product”).

We will deliver only within the island of Cyprus and will do so for all weekdays, except Saturdays, Sundays and holidays.

Delivery and Pick-up

We currently offer 2 ways of delivering our products to you:
– Pick-up from our shop (FREE)
– Pick-up from any ACS / Akis Express, pick-up office (with an extra charge of €3).

We will do our best to deliver your product within 1-3 working days.
Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We cannot take responsibility for order and delivery delays outside our liabilities or for delays that occur as a result of Acts of God (like fire, flood, earthquake, storm, or other natural disaster), war, invasion, civil war, rebellion, riot, terrorist activities, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

Order cancellation and Returns

Please review our Returns & Cancellation Policy which applies to all products sold by our website.

Contact Us:

Tel:  – 25954499 – 99086605 – 25371000

Email: info@shishapuff.com

Address: Griva Digeni 86A Limassol Cyprus 3101

Working Hours –  10:00 – 14:00

                                 16:00 – 19:00

     Great care has been taken to ensure that the Product’s displayed on our website mirror a store shopping experience. However, colour clarity may vary from product therefore cannot guarantee that the Product is a mirror of that viewed online.

    In order to be able to make purchases through the ShishaPuff website, you will be requested to register. The information sought will allow ShishaPuff to handle your transaction efficiently and effectively.

    As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence.

    The website is available only to individuals who meet the Shisha Puff terms of eligibility, who have been issued a valid payment card, i.e., credit card etc and who have authorized ShishaPuff.com process a charge or charges on their payment card in the amount of the total purchase price for the item or items.

    By making an offer to purchase merchandise, you authorize Shishapuff.com to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to allow individual purchase transactions.

    You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

    ShishaPuff may use the information you provide to conduct suitable anti-fraud reviews, the agency involved may keep a record of that information.

    We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.

    In case your personal information changes, please notify us by contacting Customer Care on the following email info@shishapuff.com

    ShishaPuff may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

    Placing an Order

    When you make a purchase through the ShishaPuff website, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to acceptance and availability.

    The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [Confirm Order] button at the end of the on-line order process.

    Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your method of payment.

    The Website features Products that have been carefully selected for sale however all products are subject to availability from our stores. Once a Product has sold out it will be taken off the Website at the earliest opportunity. There may be occasions due to circumstances beyond ShishaPuff control, where the Product is not available. If a Product you have ordered goes out of stock before we confirm acceptance of your order, then ShishaPuff shall not be liable to you for being unable to provide that Product.

    If such a situation arises, then we shall notify you as soon as possible and attempt to source the named item or an alternative on your behalf. If this is unsuccessful, we will process a refund of any unavailable goods made. In the event that you have multiply items within your order and the above is not possible, we will continue to ship the remaining items unless we receive email notification before dispatch that you no longer wish to proceed with your order.

    Unless otherwise notified, acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside ShishaPuff.com control, which may result in you having not received that email in a timely manner.

    If you require any information regarding your order(s), please contact Customer Care on +357 25-371000 during our office hours of 9:00 am till 6:30 pm (GMT+2) Monday to Sunday or email us to info@shishapuff.com or customercare@shishapuff.com .

    ShishaPuff.com may not accept your order if:

an item you have ordered is out of stock.
we are unable to obtain authorization for your payment.
we identify a product or pricing error.
We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

Pricing Policy

    At the Website you are given an opportunity to select your preferred currency. You may choose between US Dollar, Pound Sterling, Euro and UAE Dirham. Price converters are located in the top right corner of the website page.

    All currency priced items will be honored as advertised unless it is obviously incorrect.

    ShishaPuff.com offers our customers the Delivery Duty Unpaid (DDU) system, which means that you will only be charged for the items purchased and shipping cost. Import duty and tax cost will be invoiced to you directly by ShishaPuff couriers or an import broker appointed by you. ShishaPuff recommend that you contact your local customs authority to specify a cost price prior to purchase completion.

    Product prices are set at the beginning of each season, using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.


    Payment will be debited and cleared from your account upon dispatch of your order by ShishaPuff.com. You confirm that the Payment card that is being used is yours or that you have been specifically authorized by the owner of the Payment card to use it. All Payment card holders are subject to validation checks and authorization by the card issuer.

    If the issuer of your payment card refuses to authorize payment, ShishaPuff.com will not be liable for any delay or non-delivery.

    ShishaPuff.com takes essential precautions to ensure the security of the Website.

    All Payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

    To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.

    All reasonable care, as it is in ShishaPuff.com power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part ShishaPuff.com cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.


    Customer satisfaction is always a top priority and as such each query is addressed individually to the best of ShishaPuff.com ability. While its hope that you are always delighted with your order, if you are not perfectly satisfied with your purchase a full refund or exchange is offered within a 14 days’ time frame after receipt of your Products.

    We would like to highlight that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return.

    Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the protection strip has been removed (swimming wear) or if the items are soiled (lingerie) and will be returned to you.

    Please be aware that due to hygiene reasons make-up and cosmetics items are not accepted for returns and exchanges.

    All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the ShishaPuff.com packaging is properly protected.

    PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to you. ShishaPuff.com is not responsible for any item that is not returned in the manner set forth above.

    Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to returrns@shishapuff.com


    Please note, that we can only exchange items for a different size and only within a 14 day time frame after you have received your goods.

    Please contract ShishaPuff.com who will issue you with a RAN (Return Authorization Number). In doing so please specify the new size you require. If you wish to exchange your item for an alternative style or an item of a different category (i.e., exchange shoes for the purse), we suggest that you return it, receive a refund and purchase the new item separately.

    Your refund will be credited to the original purchaser’s Payment card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.

    Customs duties and sales taxes are non-refundable through ShishaPuff.com. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

    Gift returns

    If you have received an item from ShishaPuff.com as a gift, you can exchange it for another item of the same value, but must pay the additional shipping, taxes, import duties and any additional charges which may incur as a result of the exchange.

Please see Shipping, Exchanges and Returns for more detailed information.

Passing of property and risk

ShishaPuff.com retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to ShishaPuff.com, if payment is refunded to you.

    Risk on the Product(s) will pass to you upon delivery.

    Privacy policy

    ShishaPuff.com respects the privacy rights of its online customers and recognizes the importance of protecting the information so collected. We will only use the information that we collect about our customers lawfully. We will treat all the personal details of our customers confidential and reserve the right to disclose this information only in the circumstances set out below. We will keep all the gathered data on a secure server at all times. When you register on this Website, or make a purchase, we will ask you to input and will collect personal details from you such as your full name, e-mail address, billing address and telephone number. We may also gather, and our third party providers may gather, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like eu.ae and .com), your browser type, the country and telephone area code where your computer is located, the pages of ShishaPuff.com website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website.

    We use your information only for the following purposes:

maintaining your registration.
for statistical purposes to improve this Website and its services to you.
to serve Website content to you.
to administer this Website.
if you agree, to notify you of products or special offers that may be of interest to you (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list).
if you agree, to send you information by post or email (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list). If you would rather not receive these alerts, please inform us by sending a quick email with the subject ‘Stop’ to unsubscribe@shishapuff.com
We will not release your personal details to any other company outside of ShishaPuff.com. Please be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled do so.

    Cookie Policy

    Our website uses re targeting, which allows us to make our online offer more interesting for you. Re targeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

    Sometimes we’ll advertise on 3rd party websites. The cookies are also used to help us and our advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. Examples of these advertisers include Google (including Google-owned Double Click for paid advertising on Google.com) and Link Share.

    You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

    How can I be sure my personal details are safe?

    All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by ShishaPuff.com without your written consent unless required by law at detailed above.

    Copyright and Trade Marks

    All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of ShishaPuff.com, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.

    The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of , our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

    Except as set forth in the limited license in the section entitled “Limited License” below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

    For the avoidance of doubt, ShishaPuff.com does not make any warranty or representation in respect of any other trade mark and all the trade marks presented at the Website belong to their respective owners.

    Limited License

    We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website. Please note that you may not frame, link to, or utilize any framing or linking techniques to enclose the Website or any portion thereof without Ramroum Fashion’s prior written consent, which may be withheld at Ramroum Fashion’s absolute discretion.

    The limited license set forth in this section does not include the right to:

modify or download the Website or its contents (except caching or as necessary to view content)
make any use of the Website or its Content other than personal use
create any derivative work based upon either the Website or its Content
collect account information for the benefit of another party
use any meta tags or any other “hidden text” utilizing our name or the Trade Marks without our express written consent
use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only.

    A website that links to our Website may:

link to, but not replicate, ShishaPuff.com Content
not imply that ShishaPuff.com are endorsing such website or its services or products
not misrepresent its relationship with ShishaPuff.com
not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages
not portray ShishaPuff.com or products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
not use any Trade Mark without ShishaPuff.com prior written consent
not link to any page of the Website other than the home page. ShishaPuff.com may, at its sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
Any unauthorized use by you of the Website, terminates the limited license set forth in this section without prejudice to any other remedy ShishaPuff.com may have provided for by applicable law.

    Third Party Links

ShishaPuff.com are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by ShishaPuff.com, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do ShishaPuff.com assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

    Representations and Warranties: Limitations of Liability

    ShishaPuff.com make no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

    You agree that, to the fullest extent permitted by applicable law that ShishaPuff.com will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any:

interruption of business
access delays or access interruptions to the Website
data non-delivery, mis-delivery, corruption, destruction or other modification
loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website
computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites
any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
events beyond ShishaPuff.com reasonable control.
Further, to the fullest extent permitted by law, ShishaPuff.com will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if ShishaPuff.com have been advised of the possibility of such damages. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, ShishaPuff.com liability is limited to the maximum extent permitted by applicable law.


    To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from ShishaPuff.com shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate ShishaPuff.com intellectual property rights, ShishaPuff.com may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.


    You acknowledge and agree that these Terms, together with ShishaPuff.com Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from ShishaPuff.com, and supersede and govern all prior proposals, agreements, or other communications.

    If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by ShishaPuff.com shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

    No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

    Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

    ShishaPuff.com reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

    ShishaPuff.com may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

    ShishaPuff.com reserve the right to refuse to supply Products to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. ShishaPuff.com will not be liable to you or any third party by reason of ShishaPuff.com withdrawing of any Product from this Website whether or not such Products have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

    If you have any questions regarding these Terms, please contact us via email at customercare@shishapuff.com

    Governing Law

    Your use of this Website and any purchase by you of any Product from ShishaPuff.com shall be governed by CYPRUS law and you here to submit to the exclusive jurisdiction of the CYPRUS courts.

    Please check back frequently to see any updates or changes to our privacy policy.


  ShishaPuff.com promotion winners must redeem their prize within 1 month of being notified by www.ShishaPuff.com. We regret that promotions and discounts are not valid to use on ShishaPuff.com SALE items, and promotions and discounts do not apply when redeeming Circle Member points and benefits. The first shipment of any prize through promotion is complimentary, with subsequent deliveries charged to the customer (if residing out CYPRUS).

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